Our Policies

Disclaimer

  • ZeepMedz.com is an online retail pharmacy store supplying generic medicines.
  • To order any generic drugs you need to be 18 years or older.
  • We recommend consulting a physician before ordering medications and for any queries over their dosage, usage and efficacy.
  • ZeepMedz is not accountable for any information related to the generic drugs sold on this website or responsible for any damage or consequences resulting from their intake.
  • We strictly prohibit from altering dosage on your own without consulting a physician.
  • All information on this website is for informative purpose only, not to be used to diagnose, treat or cure any health problems without professional assistance.
  • ZeepMedz does not recommend or prescribe generic medications to customers and is not responsible for any benefits or side effects resulting from their intake.
  • All medications are subject to availability and prices are subject to change without prior notice.
  • We shall not be accountable for damages caused to the package during customs department handling.
  • ZeepMedz.com does not claim or warrant generic medicines sold here are completely side-effect free and always effective.

Return, Refund & Cancellation Policy

Return Policy

  • In case of receiving a wrong, tampered or damaged product, ZeepMedz.com on request will reship the right product free of cost.
  • We shall not be accountable for damages caused to the package whilst customs department handling.

Refund Policy

We provide 100% refund in case of:

  • Incorrect product delivery
  • Untimely delivery of product
  • Delivery of damaged product
  • Product not delivered
  • Cancellation within 24 hours of placing order

Cancellation Policy

  • Customer can cancel order within 24 hours on the condition we haven’t dispatched their order.
  • Customer shall not be liable for a refund in case he/she provides incorrect information while placing order.
  • Refund request shall be annulled in case refund and charge back request fail to meet required terms and conditions.
  • If order is cancelled after 24 hours, 50 per cent of the billing amount shall be deducted towards bank charges.

How to Place a Refund/Reshipment Request?

  • Customer can cancel order within 24 hours on the condition we haven’t dispatched their order.
  • Customer shall not be liable for a refund in case he/she provides incorrect information while placing order.
  • Refund request shall be annulled in case refund and charge back request fail to meet required terms and conditions.
  • If order is cancelled after 24 hours, 50 per cent of the billing amount shall be deducted towards bank charges.

Shipping Policy

  • Orders are processed within 24 hours of order placement. Orders placed on weekends or holidays will be shipped on the following business day.
  • On order confirmation we will ship out the product within 24-48 hrs. An email will be sent to you confirming the same.
  • We provide Free Shipping in which product will be delivered in 12 to 15 business days.
  • We offer assistance with order tracking for all confirmed orders.
  • To ensure your privacy, we pack and ship all our products in a safe and discreet manner.
  • Please contact us in case you do not receive the order within the specified time. We will reship the product due to any error found at our end.
  • For successful on-time order delivery customer needs to provide a valid and complete physical address and not P.O. Boxes. In an event an incomplete or wrong address is provided, extra charges will be applicable to re-ship the product. We always recommend to recheck the entered address before submitting it.
  • Order is dispatched only after receiving final confirmation from the customer, following which we send an email informing customer about the shipment. We request to save that email as you can revert on it in case of delayed delivery or to contact our customer support team over any query.
  • We offer free express shipping on bulk orders all over the world.
  • ZeepMedz.com holds the rights to alter or discontinue free shipping at any given time.

Security Policy

  • ZeepMedz.com uses the best of security measures to protect our website allowing you to have a safe and hassle-free online shopping experience.
  • We safeguard your data with utmost care and assure your credit and debit card details and personal information will not be shared with any third-party vendors.
  • We are committed towards regularly enhancing and updating all security measures needed to ensure safety against all potential and new threats.
  • To ensure an extra layer of security during the process of transaction we have implemented the Secure Socket Layer (SSL) encryption technology to safeguard the transaction process. All critical personal information is transferred to Visa via SSL encryption technology.
  • To provide complete security when collecting and transmitting sensitive payment information we have adopted the 3D-secure/Verified-by-VISA PCI compliant payment processor that implements the latest security techniques to safeguard the entire process from any of the online security breaches.
  • ZeepMedz.com does not collect, store or misuse your credit card information. It is strictly managed by PCI compliant payment processor.

Privacy Policy

  • Our privacy policy is designed and developed in the best interest of customers, to protect all personal information of customers while shopping at ZeepMedz.com.
  • Zero Marketing Calls or Emails
    • We value the time of our customers and never make unsolicited marketing calls or send marketing or product promotional emails. Only emails sent are related to your purchases.
    • Promotional emails informing new products and service are sent to customers who have accepted the same.
  • Complete Confidentiality
    • We conform to practicing good business ethics and standards and take extra care when it comes to customer confidentiality.
    • We do not share customer’s name, contact details, email address, credit/debit card details, address, etc. with third parties. We use details provided by customers only to process orders.
    • Our website is developed to safeguard privacy by providing advanced safety that counters frauds.
  • Zero Spamming
    • We maintain complete privacy by not sharing customer contact details with third party ensuring you never received unsolicited calls or mails.

Prescription Policy

  • Certain drugs sold on ZeepMedz.com require you to provide a valid prescription. Send us the required prescription after you place your order through email. Our prescription policy follows as:
    • Prescription based medications will be shipped only after receiving a valid physician’s prescription.
    • The prescription needs to be written in English and signed by a licensed physician.
    • Prescription must reach us within 15 business days or else your order will be cancelled.
  • Please mail a clear and readable scanned copy of the prescription at “ZeepMedz email address”
  • Make sure to write your name and order number in the mail.
  • In case of any queries, please reach us at “ZeepMedz email address” and our customer support team will get in touch with you.